Terms of service

Scope of work

Every engagement is defined by a written scope or proposal. That document sets out deliverables, timings and price, and takes precedence over anything discussed informally.

Fees and payment

Projects are typically invoiced fifty percent on acceptance and fifty on delivery. Retainers are invoiced monthly in advance. Invoices are payable within the terms stated on them.

Revisions and changes

Two rounds of revisions are included unless stated otherwise. A change to the agreed brief is a new scope and will be quoted before work begins.

Client responsibilities

You agree to provide the information, access and approvals needed to deliver the work, and to nominate one person who can approve on your behalf. Delays in approval may move delivery dates.

Intellectual property

On full payment, ownership of the final deliverables transfers to you. We retain ownership of our internal frameworks, templates and processes, and may reference the work in our portfolio unless you ask us not to.

Confidentiality

Both parties keep confidential information private. We will sign your NDA on request.

Cancellation

Projects cancelled after work has started are invoiced for work completed to that point. Retainers can be ended with the notice period stated in the agreement.

Liability

We deliver work with reasonable skill and care. Our liability is limited to the fees paid for the affected work. We are not liable for indirect or consequential loss.

Governing law

Unless agreed otherwise in writing, these terms are governed by the law stated in your engagement letter.